--- title: Exports and deletion description: Getting your data out, and exactly what deleting a workspace or an account does. section: Administration order: 4 --- # Exports and deletion ## Export your data **My profile → Sessions and data → Export.** The export downloads as a single JSON file, `laver-export-.json`, built on demand. No request, no wait, no ticket. It contains everything on your account and everything you authored: | Section | What is in it | | -------------------- | --------------------------------------------------------------------------------------- | | `user` | Your name, email, phone number, verification and two-factor status, and when you joined | | `memberships` | Every workspace you belong to, its name, your role, and whether you are active | | `tasks_created` | Every ticket you created — title, description, priority, due date, timestamps | | `task_assignments` | Every ticket assigned to you | | `comments` | Every comment you wrote | | `wiki_page_versions` | Every wiki page version you wrote, including its text | What it does **not** contain: - **Attachment files.** File contents are not bundled; download anything you need from the tickets themselves before you leave. - **Work authored by other people** — tickets, comments and wiki pages written by colleagues, even on boards you can reach. - **Board structure** — columns, positions and settings are not included. The export is **per person, not per workspace**. There is no whole-workspace export in the product; if you need one, contact support. It is built in one pass, so a very large history can take a while. And it works in **every** billing state, including a read-only or locked workspace — you should never have to pay to get your own data back. Via the API: `GET /profile/export` with a session token. API keys are not accepted. ## Delete a workspace **Owners only.** Admins cannot delete a workspace. Deleting is a **soft delete**. The workspace is archived and every membership in it is deactivated, which is what actually revokes access. Immediately: - The workspace disappears from everyone's switcher. - Its boards, tickets and wiki become unreachable for everyone, including you. - **Every API key scoped to it stops working**, because the memberships behind them are no longer active. - **The Stripe subscription is cancelled straight away**, so a workspace you have closed does not keep billing. The unused part of the period is credited to your Stripe customer balance rather than refunded to the card — Stripe spends a balance on a future invoice, so it comes back only if you subscribe again. - The deletion is recorded in the audit log. What deleting a workspace does **not** do: - **It does not erase the data.** Boards, tickets, comments and wiki pages are still stored; they are simply unreachable. - **It is not self-service to undo.** Restoring a deleted workspace means reactivating its members by hand, which is a support action. Ask before you assume it is gone for good, and export first if you might want the contents. In the rare case Stripe is unreachable at the moment you delete, the deletion still goes through and the cancellation is left for support to complete. If you see a charge for a workspace you deleted, contact us. ## Delete your account **My profile → Delete account.** You have to enter your password and type `DELETE` to confirm. ### Transfer your workspaces first If you are the **owner** of any workspace that still has other active members, the deletion is refused with **409** and the workspaces are listed. Nobody would be left who could administer or pay for them. [Transfer ownership](/docs/administration/members-and-offboarding) — or remove the other members — and try again. Deleting your account **does not delete the workspaces you own**, and does not cancel their subscriptions. If you own a workspace nobody else is in and you want it closed, **delete the workspace first**, then delete your account. ### What happens immediately - Every workspace membership is deleted, so you lose access to all of them. - **Every API key you hold stops working.** - Your board access and your ticket assignments are deleted everywhere. - Every session is ended on every device. - Your account becomes a tombstone: the email address is released, verification is cleared, and two-factor is switched off with its secret and backup codes erased. You cannot sign in, and the account cannot be reopened. - A confirmation email is sent to your address. - `user.deleted` is recorded in the audit log of each workspace you were in, so your colleagues can see what happened. ### What stays, and why **Tickets you created, comments you wrote and wiki page versions you authored stay put.** Deleting them would tear holes in your colleagues' boards and wiki history — conversations would lose half their turns, and pages would lose their edit trail. They remain attributed to a deleted user. ### After 30 days A scheduled job scrubs what is left of the account: your name becomes `Deleted user`, and your phone number, profile image, stored two-factor data and any outstanding verification or reset codes are erased. The password is replaced with a value nothing can sign in with. The record itself remains as an anonymous tombstone so the content above keeps its history. ## Soft deletes in short | Action | Access stops | Data erased | Reversible | | ------------------- | ------------------------------ | --------------------------- | ---------------- | | Deactivate a member | Immediately, in that workspace | No | Yes, by an admin | | Remove a member | Immediately, in that workspace | Their assignments only | No — re-invite | | Delete a workspace | Immediately, for everyone | No | Support only | | Delete your account | Immediately, everywhere | Personal data after 30 days | **No** | Export before you delete anything you may want later. The export takes seconds; the alternatives take a support ticket.