Comments and files#
Discussion and files both live on the ticket. Open a ticket by clicking its card on the board.
Before you start#
You need a writer role — owner, admin or member — and access to the board. Viewers can read comments and open attachments but cannot post, edit or upload.
Comment on a ticket#
- Open the ticket.
- Click the speech-bubble icon in the dialog header (Show comments). The Activity panel opens beside the ticket.
- Type into Add a comment or implementation note...
- Click Comment, or press
Cmd/Ctrl+Enter.
A comment must contain between 1 and 10,000 characters of text. The composer is
the same rich-text editor used for descriptions: type / for the command menu
to insert headings, lists, checklists, code blocks, tables and links.
The Activity panel is a single timeline of comments and ticket history, so "moved to another board" and assignee changes appear between comments in the order they happened.
Mention someone#
Type @ and then part of a name or email address, and pick from the list.
Who you can mention, and who gets notified, is the same set: workspace owners and admins, plus anyone who has been given access to this board. People without access to the board do not appear in the list and are not notified if a mention of them arrives another way.
When your comment is posted, everyone newly mentioned gets an in-app notification — the bell in the sidebar, which links straight back to the ticket with the comments panel open. Notifications are in-app only; Laver does not email a mention. You are never notified about your own mention.
Editing a comment notifies anyone you have added since the last version. Someone who was already mentioned is not notified twice.
Mentions work the same way in a ticket's description and on wiki pages.
Edit or delete a comment#
Hover your own comment and use the pencil (Edit comment) or bin (Delete comment) at its right-hand edge.
- You can only edit and delete comments you wrote. There is no icon on anyone else's, and the server refuses the request as well — no role, not even owner, can edit someone else's comment.
- An edited comment is marked Edited in the timeline.
- Deleting removes the comment from the timeline for everyone. There is no undo in the app.
Attach a file#
In the open ticket, find the Attachments section and either:
- click Drop files here or choose files and pick one or more files, or
- drag files onto the drop zone, or onto the ticket dialog itself.
Uploads show a progress row each. You can select several files at once; they upload one after another.
Size limit#
25 MB per file. A larger file is rejected before it is sent, and the server refuses anything that gets past that with "Files must be 25 MB or smaller."
Allowed file types#
| Kind | Types |
|---|---|
| Images | PNG, JPEG, GIF, WebP |
| Documents | PDF, .docx, .xlsx, .pptx |
| Text | Plain text, CSV |
Anything else is refused with "File type is not allowed." Laver also checks that the file's contents actually match its claimed type, so a renamed file is rejected with "The file contents do not match its reported type."
What previews and what downloads#
| Type | Behaviour |
|---|---|
| PNG, JPEG, GIF, WebP | Thumbnail on the attachment row, and opens in an in-app preview |
| Opens in an in-app preview | |
| Office files, CSV, text | No preview — clicking downloads the file |
Every attachment row also has a Download button, whatever the type.
Pasting an image#
Pasting or dropping an image into a ticket description or a comment uploads it as an attachment on that ticket and embeds it inline. The same 25 MB limit applies.
Only images can be pasted in this way; other files have to go through the Attachments section.
Delete an attachment#
Use the bin (Delete attachment) on the attachment row. It disappears from the ticket and the space it used is returned to the workspace immediately.
If that image was the ticket's cover on the board, the card falls back to the next-oldest image, or to no cover.
Storage cap#
Attachments count against a per-workspace storage allowance. Ticket attachments and wiki page images share the same pool.
| Plan | Storage |
|---|---|
| Free | 1 GB per workspace |
| Pro | Unlimited |
Once a workspace has used its allowance, the next upload is refused with a message naming the limit and offering the upgrade. The check is made before the upload, against what is already stored — so the file that takes you over the line is accepted, and the one after it is not. Deleting attachments frees the space straight away.
A workspace with an unpaid invoice cannot upload either, whatever its allowance. See Errors.
Files on wiki pages#
Wiki pages take pasted images only, at a lower limit of 10 MB, and they draw on the same workspace storage allowance. See Wiki pages.