Tickets#

A ticket is one card on a board. This page covers everything you can do to one from the app. If you want to do the same things from a script, see Tickets by API.

Before you start#

You need a writer role — owner, admin or member — and access to the board. Viewers can open tickets and read comments but cannot change anything.

Create a ticket#

There are three ways in, and all three ask for a title and nothing else:

• New task in the board header, or press C anywhere on the board that is not a text field. This opens a quick-create form in the first column.
• The + in a column header.
• Add task at the bottom of a column.

Type the title into What needs doing? and press Enter or click Add task. The ticket appears at the bottom of that column. Escape cancels, and clicking away from an empty form closes it.

Titles can be up to 500 characters. Everything else is filled in afterwards by opening the ticket.

The fields a ticket has#

Click a card to open the ticket dialog. It has:

Two things people expect to find and will not:

• There is no cover image field. When Cover image is switched on in Card display, the card shows the oldest image attachment on that ticket. To change the cover, delete that image attachment; to remove it, turn the preference off. See Filters and card display.
• There is no group picker. Boards can carry groups, and the board header can filter by them, but nothing in the app puts a ticket into a group.

Click Save changes (or press Cmd/Ctrl+Enter) to save and close. Close discards nothing you have already saved but abandons unsaved edits.

How ticket order works#

Each ticket carries a position number, and a column is drawn in position order. The order is stored on the ticket, so it is the same order for everyone looking at the board — it is not a personal view.

What that means day to day:

• A brand new ticket, a duplicate, and a ticket moved in by a hover shortcut or a bulk action all land at the bottom of their column.
• Dragging a card puts it exactly where you dropped it, by giving it a position between its new neighbours.
• A ticket moved to another board lands at the bottom of the matching column there.

Move a ticket between columns#

Any of these work:

• Drag the card into another column and drop it at the point you want.
• Open the ticket and pick a different Status.
• Hover the card and click one of the hover shortcuts — small buttons that move the ticket straight to a column you have chosen in Card display. With none configured you still get one shortcut to the board's completion column, labelled "Mark as completed".
• Select several cards and use Set status in the group action bar.

Reorder tickets inside a column#

Drag the card up or down; a line shows the slot it will drop into.

Reordering by drag is the only way to change a ticket's place in a column — there is no keyboard equivalent for cards, and no "move to top" action.

Dragging is switched off while the Filter tasks box has text in it, because the column on screen is not the whole column. The card tooltip says "Clear the title filter to reorder tasks" and the header shows "Clear title filter to reorder". Clear the box and the cards become draggable again.

Assign people#

• From the board: right-click a card (or click its ⋮ menu) to open Ticket actions, then tick or untick names under Assignees.
• From the ticket: click the people icon in the dialog header and tick names under Assignees.

Only active members of the workspace can be assigned. Assignment changes are recorded in the ticket's activity timeline.

Move a ticket to another board#

Right-click the card and pick a board under Move to board, or use Move to board in the group action bar for several at once.

Laver puts the ticket in the destination column whose name matches the one it came from, ignoring case. If there is no match it uses the destination's first column. Groups are matched the same way. The ticket lands at the bottom.

Boards belonging to a closed sprint are not offered, and a move into one is refused with "Tasks can only move to the current sprint board."

Duplicate a ticket#

Right-click the card and choose Duplicate ticket.

The copy takes the description, labels, priority, due date, assignees and success criteria, is titled "original title (copy)", and is added at the bottom of the same column. Comments and attachments are not copied.

Delete a ticket#

Either right-click the card and choose Delete ticket, or open the ticket and use Delete ticket at the bottom of the dialog.

The ticket disappears from the board for everyone. There is no undo and no restore in the app, so treat it as permanent.

To delete several at once: right-click a card, choose Select tickets, click the other cards you want, then Delete in the group action bar.

Work on several tickets at once#

Right-click any card and choose Select tickets. Clicking cards now adds and removes them from the selection, and a bar appears at the bottom with:

• Set status, Set priority, Add label, a due date picker
• Move to board
• Prefix / Suffix — adds the text you type to the front or back of every selected title
• Delete

Done clears the selection, as does Escape.

When two people edit the same ticket#

Every save carries the version of the ticket you were looking at. If someone else saved first, yours is refused with "Task was updated by another request." The board is live — it refreshes from the server as others make changes — so reopen the ticket, check what changed, and save again.

Keyboard shortcuts on the board#

These are the only board shortcuts. Cards themselves are not keyboard-movable.